insidebathroom – Updated December 2, 2025

Our FAQ section provides quick and clear answers to the most common questions about ordering, shipping, returns, refunds, and product information. If you need additional assistance, please contact us at support@insidebathroom.com. 

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1. Popular Questions

1. What type of products do you offer?

All products on insidebathroom are made-to-order items. This means each item is produced after the customer places and pays for an order. This process ensures higher accuracy, fresh production, and quality control.

2. How long does it take to receive my order?

Orders require:

• 1–3 days of processing

• Followed by shipping based on the method you select
  Full shipping details are listed in our Shipping Policy.

3. Will I receive a tracking number?

Yes. Once your order ships, you will receive a USPS tracking number via email. You can track the delivery status at any time.

4. Do you ship internationally?

No. At this time, we ship only within the continental United States.
We do not ship to U.S. territories, outlying islands, APO/FPO addresses, or international locations.

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2. Delivery & Shipping Questions

1. What are your shipping rates?

We offer three shipping options:

2. How long is the order processing time?

Processing time is 1–3 business days.
Orders are not processed on weekends or U.S. national holidays.

3. What carriers do you use?

We ship exclusively through USPS.
All packages include tracking numbers.

4. Can I change my address after placing an order?

Yes, but only if:

• The order is still in processed

• Production has not started
  Contact us immediately at support@insidebathroom.com for assistance.

5. Why is my order delayed?

Common reasons include:

• USPS operational delays

• Holiday seasons

• Severe weather conditions

• Incorrect shipping information was provided
  We recommend checking your tracking link for real-time updates.

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3. Returns & Refunds

1. What is your return window?

Customers have 30 days from the delivery date to request a return.

2. What conditions must the product meet to qualify for a return?

To be eligible, items must:

• Be unused and in original condition

• Have no signs of damage or improper use

• Include all accessories and packaging

• Match the photos and issue description provided

3. Do I get a full refund?

Yes. If the product is defective or incorrect, customers receive a 100% refund via PayPal.

4. How long does the refund process take?

• Insidebathroom processes refunds within 2 business days after approval

• PayPal or your bank may take additional time to complete the transfer

5. What is your return address?

All returns must be sent to:

insidebathroom
49 Showers Dr F436
Mountain View, CA 94040
United States

6. Do you cover return shipping costs?

• Yes, for defective or incorrect items

• No, for returns based on customer preference

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4. Order & Payment Questions

1. What payment methods do you accept?

We accept all major payment methods supported by Shopify, including credit/debit cards and PayPal.

2. Can I cancel my order?

Orders can only be canceled if production has not started.
Once production begins, cancellations are not possible.

3. My payment failed. What can I do?

Please verify your billing information or payment method and try again.
If the issue persists, contact us for support.

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5. Product Questions

1. Are product images accurate?

Product images are high-quality digital previews. Slight variations may occur due to:

• Screen brightness

• Color calibration differences

• Made-to-order production methods

However, we ensure the final product matches the described specifications.

2. Do you offer customization?

Currently, products follow the standard designs shown on the website.
If customization is added in the future, we will update this page.

3. How do I care for the products?

Care instructions depend on the product type.
Detailed care information is included in each product description.

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6. Customer Support

For any additional questions, please contact our support team:

• Email: support@insidebathroom.com
• Phone: 49 Showers Dr F436 Mountain View, CA 94040, United States
• Phone: +1 (650) 800-2025
• Support Hours: 9:00 AM – 6:30 PM (U.S. time), Monday–Friday